Improvement of the linguistic skills of virtual assistance in customer service at Telefónica Germany

Brief Description

In this project, together with Telefónica Germany and the Karlsruhe Institute of Technology (KIT), we are investigating how the linguistic capabilities of the chatbot Aura can be improved. For this purpose, we are researching the design of a system that can integrate different stakeholders into the development process of the chatbot in order to collect their feedback for linguistic improvement. In addition to improving the linguistic skills of virtual assistants, this project also investigates to what extent such systems can help in increasing the awareness of innovative language assistants such as Aura and in demonstrating their capabilities and future benefits for different business units.